WHAT IS GLASSFUSING?
Glass fusing is the joining together of separate glasses through the application of heat within a kiln. Many people use the terms “fusing” and “kilnforming” interchangeably.
WHAT IS KILNFORMING?
Kilnforming is the shaping of glass within a kiln, using heat and gravity.
Kilnforming methods include fusing, slumping, kilncasting, and other techniques.
Works made using these techniques are called “kiln-glass”.
CAN I VISIT KEITH SHEPPARD GLASS ARTISTRY?
The workshop is not generally open to the public at this time.
You may make a private appointment to visit by contacting us.
At present access is limited to two persons at any one time and COVID restrictions and requirements apply.
WHAT IS KEITH SHEPPARD GLASS ARTISTRY?
Keith Sheppard Glass Artistry is the online destination to discover and shop for kiln fused glass products.
At Keith Sheppard Glass Artistry you can enjoy viewing our bespoke handcrafted Irish glassware in the comfort of your own home.
To find out more about Keith Sheppard Glass Artistry you can visit our About page.
OUR TELEPHONE NUMBER
You can contact us by phone on +44 (0)7740 679500
CAN I ORDER BY TELEPHONE?
Yes, you can. To place an order by phone please call our team on +44 (0)7740 679500
Our Customer Care Team will deal with your request and our contact hours are: Weekdays 9am – 4pm GMT.
WHAT IS YOUR ADDRESS?
Our office address is: 36 Church road, Portadown, Co. Armagh, BT63 5HT
DO YOU HAVE A SHOWROOM?
We do have a studio which can be visited by appointment.
As an internet-only retailer we do not have a showroom at this time, however.
Our Customer Care Team are at hand to offer suggestions and supply further images.
Please use our contact page form for further assistance.
HOW DO I CHANGE MY EMAIL SETTINGS?
You can unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails.
Alternatively, you can visit your account settings page at any time.
HOW DO I CHANGE MY ACCOUNT SETTING?
To change your account settings or personal details, you can log in to your Keith Sheppard Glass Artistry account and visit your account settings page at any time.
WILL I GET SPAMMED BY EMAIL?
No you will not get spammed.
To ensure that our customers are kept up to date and don’t miss out on the latest products, we will send infrequent emails (a maximum of one per week).
We never share our data with third parties and your data is kept secure.
SHOPPING & SERVICE FAQs
WHICH PRODUCTS DO YOU SELL?
We sell a large selection of fused glass products including functional and non-functional tableware, vessels, indoor and outdoor sculptures, wall art and private and corporate commissions including award pieces.
HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
As a sole trader, each piece is made by the Artist and incorporates his signature in the art work.
We guarantee that every item we sell is 100% authentic.
DO YOU OFFER PRICE MATCHING?
We check our prices regularly against other retailers and galleries to ensure that they are highly competitive.
WHAT ARE MADE-TO-ORDER ITEMS?
Made-to-order items are items that are made especially for your purchase. Keith Sheppard Glass Artistry offers many products that are made-to-order.
If you would like to discuss any bespoke options, please email our Customer Care team at firstname.lastname@example.org.
Products which are made-to-order will be clearly marked on the products page. This will affect your rights for returns.
DO YOU HAVE SEASONAL SALES?
Due to the exclusive nature of our ranges we do not have seasonal sales and we cannot guarantee that an item will still be available for purchase late in the season.
We also have occasional exclusive promotions for those signed up to our newsletter.
Be sure to sign up to our newsletter at the foot of this page to be notified of these.
DO THINGS SELL OUT?
Yes. Although many of our products are made to order, some items may not be continued once we have sold out.
CAN I HAVE MY ORDER GIFT WRAPPED?
We currently offer gift wrapping on our items and we take pride in the way that orders reach you and, depending on the item, your order will arrive in the appropriate Keith Sheppard Glass Artistry packaging.
CAN I SAVE ITEMS FOR LATER?
Yes. Simply click them into your basket. You will be able to revisit your selection of products in your basket at any time.
CAN’T FIND WHAT YOU ARE LOOKING FOR?
If you can’t find what you are looking for, please contact our Customer Care team who will be able to source almost any piece you request.
We are happy to help with all requests, no matter how big or small. Just email email@example.com.
We can also arrange bespoke items if a suitable piece cannot be found.
I NEED A SOMETHING URGENTLY. CAN YOU HELP ME?
If you need a product urgently, please contact customer care at firstname.lastname@example.org. or call +44 (0)7740 679500 and we will do our best to assist you.
Our Customer Care Team are based in County Armagh, and our contact hours are: Weekdays 10am – 4pm GMT.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards including Visa, MasterCard and American Express.
We can also accept direct bank transfers with certain orders.
Please contact email@example.com for more information.
IS SHOPPING ON KEITH SHEPPARD GLASS ARTISTRY SECURE?
Shopping with us is 100% secure and your information will never be shared with any third parties.
WHEN WILL I BE CHARGED?
Your card will charged once you have completed your order. This may take a few days as per standard banking processes.
DO PRICES INCLUDE VAT?
All prices quoted on our website are inclusive of UK sales tax (VAT) at the current rate.
If your order is being dispatched to a destination outside the UK, please contact firstname.lastname@example.org
HOW MUCH IS UK MAINLAND SHIPPING?
We are happy to offer complimentary UK mainland shipping on all of our items with the exception of some special commissions.
DO YOU OFFER INTERNATIONAL SHIPPING?
Absolutely, we offer worldwide shipping on all items. However, for larger items we will first need to obtain an international shipping quote from our delivery partners.
Please speak to our Customer Care Team on +44 7740679500 or email email@example.com
Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery .
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
Once an order has been shipped you will be notified by email.
In certain cases, some orders will be shipped partially which will be made clear on your shipping email.
PART OF MY ORDER IS MISSING
At times we don’t send out a complete order since different items purchased may be only available at different times.
Please check your delivery note to see if any of your items will be arriving separately.
If the delivery note says an item should be in your parcel but it isn’t, please contact our Customer Care team on firstname.lastname@example.org or call us on +44 (0)7740 679500.
WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?
If you have received an incorrect item in your order, please contact our Customer Care team and we will organise a free collection service to pick the item up from you.
Wherever possible, we will endeavour to organise a replacement item for you.
To contact Customer Care please email email@example.com or call us on +44 (0)7740 679500
CAN’T FIND AN ANSWER TO YOUR QUESTION?
Please send an email to firstname.lastname@example.org or call us on +44 (0)7740 679500 or please use our contact page for further assistance.